This presentation will share with participants how the VFST Practice Development Framework provided a strong foundation that was crucial to support staff during the unprecedented COVID-19 global pandemic. Foundation House commissioned a comprehensive review of the Direct Services Program. An area of focus that came out of the review was the need to further strengthen the organisation’s internal system to support the practice development of staff. This included staff induction processes, supervision, leadership, professional development, and staff wellbeing programs. The masterclass will provide participants an understanding of the impact that working with trauma can have on staff and the organisation as a whole, how a trauma informed systems approach to practice development can support staff development and wellbeing, an outline of the Practice Development Framework, the impact the framework has had on practice, and how it can be used to support other torture and trauma rehabilitation services. The Practice Development Framework has been particularly important to support practitioners in the context of the COVID-19 pandemic.